Sharma A, Pradhan R, Kulshrestha M. Accountability Signals After Large Service Outages and Reputation Recovery Across Customer Investor and Employee Audiences. JASCAR. 2026;16(3):1-19. Accessed September 18, 2026. https://scichronicle.com/index.php/JASCAR/article/view/AccountabilitySignalsAfterLargeServiceOutages